FAQ
Frequently asked questions
Clear answers on accounts, cards, credit, packages, Agribanking, digital services, transfers, our network and more.
Questions
36
Topics
13
Support
24/7
Answers
All questions
- You can start opening an account in branch or via our digital channels. As part of our KYC procedures, a valid ID and a supporting document will be required. An advisor will help you choose the right offer (individual, business, diaspora).
- Typically: a valid ID (national ID or passport), a recent proof of address, and depending on your profile proof of income or business activity. For companies, articles of association, trade register and directors’ IDs are also required. The exact list is confirmed in branch.
- Yes. Our offers cover individuals (current accounts, savings, packages), businesses and institutions (business accounts, treasury, financing), agropastoral products (CCAP, savings, guarantee, BIAP, credit) and the diaspora. Details are on the Banking offers page.
- We notably offer the Colombe GIMAC card for payments and withdrawals on the regional network, plus solutions tailored to your profile. Terms, limits and fees are presented in branch and on our digital channels.
- Block the card immediately: contact customer service (+237 653 724 499 / +237 650 682 188), visit a branch, or use Sobadjo / Allo La Régionale for guidance. A replacement card can then be ordered under applicable procedures.
- Present your project in branch or via an advisor. Depending on the loan type (consumer, mortgage, business, agropastoral), documents and collateral may be required. A simulation and affordability review come before the decision.
- Yes. Sobadjo, our conversational guide, can point you to loans and the simulator and answer initial questions about our offers. For a personalized quote, an advisor is available in branch.
- Régionale Online is our online banking for individuals and businesses. Check accounts, initiate transfers and track transactions remotely and securely via ebanking.laregionalebank.com.
- Allo La Régionale is our digital customer channel: you interact with the bank by SMS / messaging for everyday operations and requests, without necessarily visiting a branch.
- Ananas Money bridges traditional banking and mobile money: mobile payments, transfers and withdrawals linked to your La Régionale account, with secure virtual cards for everyday and online purchases.
- Sobadjo is our conversational assistant and mascot. He helps you report a lost card, open an account, explore digital services, check branch hours or reach an advisor — available 24/7 on the website.
- Through Régionale Online, Ananas Money, Allo La Régionale and Sobadjo, you can check balances, make transfers, manage certain operations, get support and access our resources. Exact services depend on your offer and profile.
- We offer national and international transfers, mobile money, Western Union and our partner / correspondent bank network. Transactions can be done in branch, via online banking or our digital solutions, depending on the transfer type.
- Yes. International transfers are available via our dedicated channels and partners (including Western Union). Timing, fees and currencies depend on the destination and channel. Ask in branch or see the Transfers page.
- Yes. Manual FX is available in branch, and a currency simulator helps you estimate transactions. Rates and availability are confirmed at the time of the transaction.
- La Régionale BANK has 42 branches in Cameroon and 7 in Gabon (Libreville, Owendo, Mouila & Oyem), across 28 cities and 10 regions in Cameroon. See the map and locator in About, under Our network.
- Yes. Dedicated SME and Agribanking branches support entrepreneurs and the agricultural sector with tailored offers and advice. Find them in About, under Our network.
- You can withdraw at GIMAC-network ATMs and strategic points in our network. Limits and any fees depend on your card and the ATM used.
- We support the diaspora with account, transfer and home-country project solutions. Contact a branch or customer service to open an account and get guided to the diaspora offer that fits your situation.
- Yes. Our online services use HTTPS and SSL/TLS encryption, plus firewalls, intrusion detection and DDoS protection. Strong authentication protects account access. Never share your secret codes.
- No. La Régionale BANK will never ask for your full password, PIN or OTP by email, SMS or social media. If in doubt, contact only official phone numbers or a branch.
- By phone at +237 653 724 499 / +237 650 682 188, by email at info@laregionalebank.com or customer@laregionalebank.com, via Sobadjo / Allo La Régionale, or in branch in Cameroon and Gabon. You can also use the site Contact form.
- Browse open roles on the Careers page and apply as indicated. Spontaneous applications are also welcome. For HR questions, use the Contact form with subject “Job application”.
Le Compte Chèque est le service de base qui vous permet de déposer de l'argent à la banque, domicilier vos revenus, d'obtenir un crédit, disposer de moyens de paiement (chéquiers, cartes bancaires).
Qui peut être titulaire d'un Compte Chèque ?
Toute personne physique âgée d'au moins 21 ans (majorité civile) ou mineur avec l'accord parental
Le Compte Chèque permet une infinité de choses, notamment :
- De domicilier un salaire ou des revenus (primes, rentes...)
- De disposer de moyens de paiements (chèques, cartes bancaires...)
- D'effectuer des virements, des prélèvements
- D'accéder à la gamme complète des offres de la banque
Le montant des frais de tenue de compte, sera fonction de la nature du titulaire du compte chèque:
Cette prestation est gratuite. Pour preuve nous ne l'avons jamais facturée et n'avons aucun frais intitulé « frais d'ouverture de compte ». Les dépôts initiaux impactant directement le solde du compte ne sauraient être classés dans la catégorie de « frais ».
Le Compte Chèque ne génère pas d'intérêts.
Du segment d'appartenance du client, dépend la nature de la carte :
- Cartes Colombe Champions
- Cartes Colombe Economique
- Cartes Colombe OR
Le compte d'épargne est un compte de dépôt qui produit des intérêts.
Toutes personnes physiques, y compris les mineurs sous tutelle.
Le taux d'intérêt varie selon la banque (cf. tarif des conditions de banque en vigueur)
Pour le compte d’Epargne simple et Junior: 30000 FCFA.
Compte d’Epargne bloqué: 500 000 FCFA
Le montant minimum est de 10 000 à 30 000 FCFA.
Compte d’Epargne bloqué dépôt minimum : 30 000 FCFA
Vous pouvez effectuer les opérations suivantes :
- Créditer votre compte au moyen de versement d'espèces, virements compte à compte.
- Débiter votre compte par des retraits d'espèces, virements compte à compte.À l'aide :
- D'un bordereau de retrait disponible à la banque,
- De la carte monétique adossée au compte épargne simple ou courant
- Via l’application Ananas Money par transfert vers votre compte MoMo ou OM.
Still need help?
Talk to our customer service
Cannot find your answer? Contact us by phone, email or in branch across Cameroon and Gabon.